- Always read the terms and conditions of the school and the prospectus before signing. This seems obvious but many parents fall foul of this. Ignorance is no defence to the law!
- If you have a complaint to raise about any aspect of your child’s education at school, always put it in writing by way of an email or letter. It is best not to rely on verbal conversations as these can be denied.
- If you wish to raise a formal complaint, always use the formal complaints procedures. Ask the School for a copy, they must have one in writing. This should be your first port of call and pursued before any decision to remove your child is taken.
- It is important to retain all documents, notes of meetings etc. as a record in the event that a complaint is raised in the future.
- Ensure that you have tried to resolve all issues internally with the school first. Failing that, seek legal advice as to what further steps you may be able to take.
Top Tips for Parents/Guardians on issues against Independent Schools
11 November 2013 by Anita Chopra
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